Frequently Asked Questions
Clear, transparent answers to help you navigate your fraud resolution options.
1. Service Tiers & Pricing
The $695 Claims Package is designed for single-payment fraud cases up to $25,000 CAD (such as wire fraud, e-transfers, or credit card scams). It includes a formal bank complaint file and an OBSI escalation kit delivered in 10 business days. An Investigative Retainer ($1,000–$50,000) is for complex, multi-party, unknown perpetrator, or cross-border financial crime requiring deep asset tracing and private investigator affidavits.
No. Reimbursement decisions rest entirely with financial institutions, regulatory bodies (like OBSI), or courts based on applicable laws and policies. SDI guarantees professional, court-ready, evidence-backed documentation structure that maximizes your legal standing—not monetary recovery.
2. Data Security & Privacy
We enforce bank-grade security protocols. All case files and evidence uploads are encrypted using AES-256 at rest and TLS 1.3 in transit. We comply strictly with Canadian PIPEDA regulations and Alberta Private Investigator licensing confidentiality requirements. We never sell or share your data with third parties.
3. Legal Scope & Authority
No. SDI is an independent licensed private investigation firm in Alberta. We are NOT lawyers or police officers and do not provide legal representation in court. However, our licensed investigators hold legal authority to conduct formal inquiries and prepare sworn affidavits that can be submitted to police, lawyers, or banks.
No. SDI is 100% independent. We work exclusively for fraud victims to ensure an unbiased, evidence-backed advocacy process without institutional conflicts of interest.